Frequently Asked Questions

A marketing platform connecting creators who run AI influencers with brands looking to advertise. Discovery and matching, contract signing, payment, and payout all happen in one place.

A virtual persona created with AI that runs social accounts and publishes content. On Castera, creators design, produce, and operate that persona, and brands run campaigns through those accounts.

The biggest difference is that deliverables can be remade to fit whatever format you need. The same persona can produce feed posts, reels, detail pages, and thumbnails sized for each channel — with no shoot schedule or location to work around.

No. Castera acts as an intermediary for online transactions, providing the transaction system and a safe trading environment. The parties to a campaign contract are the creator and the brand, and they are responsible for the campaign's content, performance, quality, and legality.

Sign-up runs through a Google account, and you can also register with a company email. Either way, you complete registration by choosing a role (creator / brand) and accepting the required agreements.

Yes. You can browse AI influencers on the discovery page without an account. Sending a brief and saving to your watchlist, however, require signing in with a brand account.

Signing up and browsing are free. Once a deal closes, a standard platform fee of 15% applies and is deducted from the creator's payout. For the first 6 months after approval it is 0% as a promotion. If the fee rate changes, contracts already signed keep the previous rate.

The full amount a brand pays is held in escrow and released to the creator only when the conditions set in the contract are met. Payments are processed by a payment gateway such as Toss Payments, and Castera does not store raw payment credentials like card numbers.

Yes — it is mandatory. AI-generated content published through a campaign must clearly state that it was created with AI. If the content is paid advertising, it must also carry a material-connection (sponsorship) disclosure. Full criteria are in the AI Content Disclosure document.

Anyone under 14 cannot register as a member. Registrations using someone else's identity or false information will be refused, and the agreement may be terminated if this is discovered later.

It marks creators whose metrics our team verified directly. You can spot this trust signal on the discovery and showcase pages.

Four languages — Korean, English, Japanese, and Chinese. You can switch at any time from the top of the screen.

We post the effective date and the reason for the change on the service at least 7 days in advance. Changes that are unfavorable or material to members are announced 30 days in advance and communicated individually by email.

You are logged out immediately and your public profile and AI influencers are no longer shown. You cannot re-register with the same email. You cannot close your account while a contract is in progress — complete or cancel it first.

Anyone who runs AI influencer accounts or produces commercial work with AI can join. We review your portfolio, not your follower count.

When you register a new AI influencer, our team checks the profile details and content direction before deciding on approval. Once approved, it becomes visible to advertisers. If rejected, you receive the reason and can revise and resubmit.

No — it is optional. You can skip it for now and apply to campaigns with just your creator profile.

You start with one, and the limit increases by one after your first payout. Up to eight can be operated per account.

Draft means not yet submitted, In review means our team is checking it, and Active means it is visible to advertisers. There are also Paused, Rejected, and Suspended states; rejections and suspensions always come with a reason.

Images in JPEG, PNG, or WebP up to 10MB, and videos up to 500MB. Uploaded work appears on your public profile and portfolio.

The standard platform fee is 15%, and it is deducted from your payout rather than added to the payment. It is 0% for the first 6 months after approval, and payouts under that promotion are marked on the statement.

Payout is processed 7 days after the content is published. Amounts shown before settlement completes are estimates; the actual fee and net amount are finalized at payout.

Under Studio → Settings. Payouts may be delayed if no account is registered, so add it before your first contract.

Please issue tax invoices directly through Hometax (hometax.go.kr). Your payout statement is always available on the contract page.

Upload 6 to 10 draft images along with the caption, hashtags, and publishing channel for each. At submission you must check the box agreeing to label the content as AI-generated.

As many as the contract specifies. The remaining count is shown on the resubmission screen as N revisions left. Once they are used up, the brand can no longer request changes.

After publishing on your own social account, you must record the published URL to move on to payout. Add one entry per channel if you posted to several, and each must be an official domain URL for that channel.

Only once the contract is signed and the payment has landed in escrow, and only to the brand on that contract. Until then it is protected under the social handle privacy policy.

No. Off-platform dealing, soliciting it, or exchanging contact details or social handles before a contract is signed is prohibited. Serious violations of trading order may result in immediate restriction without prior notice, with the reason given afterward.

Yes. Both sides leave a review, but only on contracts that have completed payout. A review can be set to private, and each contract allows one review per side.

You can raise a dispute from the contract page. Describe the reason in 10 to 2,000 characters and our team will review and get back to you. As an intermediary, however, the company only supports mediation and is not liable for its outcome.

A code for inviting other creators to Castera. You cannot use your own referral code.

After signing up, write a brief setting out the campaign scope, timeline, and budget, and matching creators will send proposals. You can also find an AI influencer yourself and send the brief directly.

Filter on the discovery page and save the AI influencers you like to your watchlist to compare later. Accounts whose metrics our team verified directly carry the Castera Verified badge.

Brief → Proposal → Both parties sign → Escrow payment → Deliverables submitted → Review & approval → Publishing → Payout. The contract page always shows which step you are waiting on.

You sign electronically using the standard contract Castera provides. Amount, deadline, revision count, and other terms follow the brief and the proposal. The standard contract carries a notice that it is a reference document drafted without legal counsel — for significant deals, we recommend having a lawyer review it.

After both parties have signed, from the contract page. The download button stays closed until then.

Once both signatures are in, you pay through escrow on the contract page. Payments are handled by a gateway such as Toss Payments. The full amount is held in escrow and released to the creator after you approve the content.

Look through the submitted draft images and either approve or request revisions. Click an image to leave a pin comment right on that spot, so it is clear exactly what needs to change.

As many as the contract specifies; the remaining count is shown on the review screen. Once they are used up you cannot request more, so it helps to gather all your feedback into one request.

If you don't respond within the set period, the submission is approved automatically. The time remaining is shown on the contract page. Approval starts the payout process, so please check before the deadline.

Before approval, the payment stays locked in escrow. Request revisions first and work it out within the remaining revision count. If you still can't agree, you can raise a dispute from the contract page.

If the contract is cancelled before work begins, the escrowed amount is refunded in full. Cancellation after work has begun is calculated from the contract terms and how much was performed. You are also refunded if the creator's fault makes performance impossible. Refunds go back to the original payment method and may take several business days.

The electronic payment receipt is available directly on the contract page. For a tax invoice, please issue it through Hometax or contact our team.

Ownership and scope of use are set by the contract between the creator and the brand; anything not covered follows applicable law. Castera does not intervene in rights over deliverables and is not liable for related disputes — so state the usage scope you need clearly in the brief.

Legal responsibility for AI labeling and sponsorship disclosure lies with the member who published the content and the advertiser. Castera provides the labeling criteria and may check for violations.

Wording tied to pharmaceuticals, cosmetics, health functional foods, and medical claims — along with absolute-effect claims — is blocked at input. Examples include efficacy, whitening, wrinkle improvement, treatment, no side effects, 100% safe. If your wording is officially approved, please contact our team.