Help
Answers to common questions and how to reach support.
What are the review criteria for AI influencers?
When you register a new AI influencer, our team reviews the profile information and content direction before deciding whether to approve it. If it's rejected, you'll see the reason and can revise and resubmit.
What's the settlement schedule and fee?
The standard platform fee is 15%, with a 0% promotional rate for the first 6 months after your account is approved. Once your content is published and the dispute window passes, our team processes the settlement. You can register your payout account in Studio Settings.
How does the contract process work?
A brand sends a brief, the creator submits a proposal, and once both sides sign the contract, the payment is held in secure escrow. After the creator submits deliverables, the brand reviews and approves them; once the content is published, settlement follows. Either side can open a dispute if there's a disagreement along the way.
What content rules do I need to follow?
Content must stay within the agreed brief scope and comply with Castera's Terms of Service and AI content disclosure policy. See the Terms and AI Disclosure pages for details.